• PRIVACY POLICY •
last updated on 22/05/2018
Cable Lovers Ltd. takes your privacy very seriously. The privacy of your personal information is very important, so we have an open and transparent policy statement that determines how your personal data will be collected, processed and protected under the applicable law - the General Data Protection Regulation adopted by the EU (GDPR).
WHY DO WE COLLECT YOUR PERSONAL DATA?
We collect your personal data in order to manage all the processes in our online shop - i.e. when you create an account at cablelovers.com or fill out any forms, when you make an enquire or place an order, when you engage with us on social media, as well as to communicate with us about products and services we offer.
For the purpose of this relationship, we collect and process the following categories of personal data only with your voluntary consent:
Your name, postal address, email address, phone number and your IP address (Internet protocol) which is collected automatically from our platform and can serve to improve our services or prevent malicious actions. Also, when you share information about products or services with your family and friends or send some of our products for a gift, Cable Lovers Ltd. will collect and store the provided information for these people, such as their names, postal addresses and telephone numbers.
By registering in our online shop, ordering or filling in a form with personal information, you declare that you agree that the provided personal data will be included in the Cable Lovers Ltd. database and give your explicit and unambiguous consent that your personal data may be stored and used by us for the purposes of these relationships.
WHO HAS ACCESS TO YOUR PERSONAL INFORMATION?
We do not, and will not disclose or sell any of your personal information to any third parties, including your name, postal address, email address or telephone number. However, in order of being able to provide our services to you, we may share your data with the following partners, as they are listed in this statement:
• Companies that helps us to get your purchases to you, such as payment service providers and delivery companies.
• Professional service providers who help us run our business, such as our accountant, advertising partners (Google, Facebook), website hosts.
HOW LONG WE WILL KEEP YOUR PERSONAL DATA?
We’ll keep your data for as long as you have an active account in cablelovers.com, or as long as is needed to be able to provide any services to you. Order history will be kept for 60 (sixty) months as legally required.
However, you have the right to terminate your account at any time and your data will be deleted if there is no legal requirements or if there is no any open dispute.
WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL DATA?
You have the right to access your data that we process, as well as the right to rectification, deletion (right to be forgotten), limitation of processing, data portability, withdrawal of consent and objection.
Right to access - At any time, you have the right to request information about your personal data we hold on you, as well as information about the purposes of processing.
Right to request correction - You can request correction on your personal data if it’s incorrect or incomplete. If you have a valid registration in our online shop, you can edit your personal information in your account page or contact us through the possible ways.
Right to request deletion - You have the right to terminate your account and to delete all of your personal data processed by us at any time except in the following circumstances:
• You have a pending order which has not yet been shipped or partially shipped;
• You have an ongoing query with our customer service;
• If you made a purchase, we are legally required to keep your personal data relating to your transaction under the accounting rules.
If you want to exercise your rights, have a complaint, or just have questions, please free to contact us by one of the following ways:
• By sending an email to: info@cablelovers.com
• Also by sending a letter to Cable Lavers Ltd., 28 Marin Drinov Str. - ground floor, Sofia 1504, Bulgaria
Any request regarding your rights must contain information which can prove your identity in our system (names, ID or email address) and brief description of your request. We will be pleased to help you!
Our website use cookies. A cookie is a small text/data file containing a string of characters which is loaded into the browser and stored on your computer when you visit our website. The cookies are harmless and encrypted in such way that prevents unauthorized persons from accessing them. We use cookies to keep our site easy to use and handy for you. Some cookies remain stored on your device until they expire or are deleted and they allow us to recognize your browser on your next visit. By continuing to browse our site, we accept that you agree to our use of cookies.
If you do not agree with that, you can easily delete all the cookies from your computer or mobile device using your browser. The instructions for working or deleting cookies can be found in the Help menu in each browser. You can choose to disable cookies or receive a notification every time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you may not be able to take advantage of all the features in our online shop.
WHAT IS DIRECT MARKETING OR NEWSLETTER?
If you have opted in to receive our newsletter, we assume you are interested in our products or services and we will use your personal data for the purpose of direct marketing - sending you our email newsletter for special offers and news from time to time.
Of course, you can change your preferences and unsubscribe from these mailings at any time, by clicking the unsubscribe link at the bottom of all our newsletters, or by contacting us on info@cablelovers.com. Once you do this, we will update your profile to ensure that you don’t receive further marketing messages from us.
HOW WE PROTECT YOUR PERSONAL DATA?
We know how much data security is important to all our customers. With this in mind we will treat the data with the utmost care and will take all the necessary steps to protect it.
Access to your personal data is password protected, all of our site links which can contain sensitive data are secured with an SSL certificate that provides a very high level of data confidentiality through encrypted connection between the server and the client browser.
We will keep our privacy policy under regular review. If there is any changes we will post them on this page.
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